Skip to content
All projects

Case study

Lucy

A conversational AI voicemail system that answers the calls a business would otherwise miss.

Live site

Lucy's settings dashboard, where a business configures the assistant's greeting, message-taking skills, language and voice, and notification preferences

The problem

Businesses lose revenue every time a call rings out. Voicemail technically exists, but callers rarely leave messages and the ones they do leave pile up unheard.

The solution

Lucy upgrades a business’s voicemail into a conversational AI agent. Instead of a beep, callers reach an assistant that holds a natural conversation, captures what they actually need, and turns the call into structured, actionable follow-up. A missed call no longer means a missed customer.

Lucy was Curious Thing AI’s first self-serve product, which meant the whole journey, from signing up to configuring the agent to paying, had to work without a salesperson or an onboarding call. It serves over 6,000 users globally.

My role

Lucy isn't a personal project. I built it as part of the team at Curious Thing AI, where I contributed heavily to the codebase and owned features across the product lifecycle, from self-serve onboarding through to billing, working in React, Node.js, and TypeScript.

Tech stack

  • React
  • TypeScript
  • Node.js
  • MongoDB
  • SQL
  • Google Cloud